We've answered some of the most common questions about shopping with Advance Pet Mart. If you don't find the answer you're looking for, our customer support team is always happy to help.
Browse our collection, add your desired products to your cart, and proceed to our secure checkout. Once your payment is confirmed, you'll receive an order confirmation email.
If your order has not yet been processed, we'll do our best to accommodate your request. Please contact us as soon as possible at info@advancepetmart.com.
We currently ship throughout the United States.
Most orders are processed within 1–3 business days. Delivery times vary depending on your location and the shipping method selected during checkout.
Once your order ships, we'll send you a confirmation email containing your tracking number so you can monitor your shipment.
Some orders may arrive in separate packages depending on product availability and warehouse locations. If this happens, you'll receive tracking information for each shipment.
We accept eligible returns within 30 days of delivery. Items must be unused, in their original condition, and returned according to our Return & Refund Policy.
Contact our customer support team at info@advancepetmart.com. We'll provide instructions to help you complete the return process.
Once your returned item has been received and inspected, approved refunds are typically processed within 5–10 business days to your original payment method.
Yes. All products sold by Advance Pet Mart are brand new unless otherwise stated on the product page.
We carefully select products from trusted suppliers based on quality, functionality, safety, and value to help pet owners find dependable products for their pets.
We accept major credit cards and other secure payment methods available during checkout, including Shop Pay where available.
Yes. Our website uses SSL encryption and secure payment processing technology to help protect your personal and payment information.
You can contact our customer support team anytime by emailing info@advancepetmart.com or by using the contact form on our Contact Us page.
We strive to respond to all customer inquiries within 24 business hours during our regular business hours.
If your question isn't answered here, we'd love to hear from you. Visit our Contact Us page or email us directly at info@advancepetmart.com, and our team will be happy to assist you.
Thank you for choosing Advance Pet Mart!