We know you're excited to receive your order. Tracking your shipment is simple, and we're here to help every step of the way.
Once your order has been processed and shipped, you'll receive a shipping confirmation email containing your tracking number and shipment details.
Most orders are processed within 1–3 business days. Delivery times vary depending on your location and the shipping carrier.
You can track your shipment using the tracking number provided in your shipping confirmation email through the shipping carrier's tracking page.
If you need help locating your tracking information, our customer support team is happy to assist you.
If you have questions about your shipment, you have several ways to reach us:
Tracking information may take up to 24–48 hours to appear after your shipment has been handed over to the carrier.
If your tracking hasn't updated after 48 hours, please contact our support team and we'll be happy to investigate.
While we work with trusted shipping partners to deliver your order promptly, occasional delays may occur due to weather, carrier operations, holidays, or other circumstances beyond our control.
If your package appears lost or significantly delayed, please contact us at info@advancepetmart.com, and we'll work with you and the shipping carrier to help resolve the issue.
At Advance Pet Mart, we're committed to providing a reliable shopping experience from checkout to delivery. If you have any questions about your order, our customer support team is always here to help.
Thank you for shopping with Advance Pet Mart!